Facts & Questions

before purchasing

Below you'll find answers to the most commonly asked questions.

If you don't find the answer you are looking for, please contact me and I'll get you an answer just as soon as I can, usually within 48 hours. 

Artwork

This is a great question and a lot of people feel intimidated about buying art in case they get it ‘wrong’, so first let me reassure you – there is no wrong!

Art is a very personal preference so simply buy what you enjoy, not what you think you ‘should’ enjoy.

How do you know a piece is a good purchase? If you like it, its a good purchase! If it makes you feel something, reminds you of a memory, or simply goes with your décor.

Because art is so personal the value is what YOU get from it. By supporting emerging artists you are helping them to continue their work, their development, and, their ability to inspire others, all of which has an incredible impact on society.

An original is the art that was created by the artist, by hand. The price of originals is usually rather high as an artist spends a lot of time on its creation. I place all of my original works in a window mat for ease of framing.

A print is a high-quality image reproduction of an original artwork, that is then printed onto paper. This allows you to buy highly customized options like size, printed material, and framing, at a much lower price. 

Nope! Once you order a print from my site, I fulfill the order through a printing company. This saves us both money because I don't have to find stock storage space.

The order is mailed to my address where I check the quality of the print and package it with a few extras before sending it off to you. Because this is a print on demand model, print orders take longer to arrive to their final destination, usually within 2-3 weeks.

Gouache is a type of water-soluble paint that, unlike watercolor, is opaque so the white of the paper surface does not show through.

Framing & hanging

A window mat is a way of displaying artwork and has both visual purpose and practical functions.

Presentation

Mats are an important part of the visual presentation in picture framing. Matting can be used to highlight a color in the artwork or room décor, accent a shape in the art, or simply increase the size to make a dramatic display.

Support

The mat and its backing board provide a sandwich of support for artwork. The mat protects (and hides from view) the hinges or other means of attachment that hold the art in place.

Air Circulation

A mat allows air circulation between the art and the glazing material (the glass or plastic sheet that covers the art in a frame.) This air space is important: prints, photographs, and paintings should not be placed directly against glazing because moisture that condenses inside a framed piece becomes trapped and could cause mildew, mold and buckling.

Room for Expansion

Because paper expands and contracts with changes in humidity in the environment, space must be allowed within a frame for paper artwork to move a little bit, from side to side and top to bottom. Artwork properly suspended in a mat has room for these movements.

Mostly this is to save you money! Taking artwork to a professional framer is very expensive. Instead, I window mat my original works at a significantly lower cost (already factored into my prices) and ensure that they will fit in standard sized frames so framing your purchase is quick, easy, and affordable.

Sure! But this will add to your order total and fulfilment time as I do not keep frames in stock.

Absolutely. I am available for hanging consultations via zoom if you would like some help choosing the perfect spot for your new piece. Simply fill out a contact form to request a consultation.

Image size VS Full product size

Image size is the size of the window cut in the mat. This is the dimension of the visible artwork.

Full product size is the size of the window mat itself. This is the measurement you want to base your frame size on.

A full product size of 12x12 inches means you should purchase a 12x12 inch frame for your new artwork.

Free returns

Returns within 30 days receive a full refund. Read the full return policy.

Payment Plans

Flexible payment plans available to make buying even easier.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

I know art can be pricey but I want to make my work as accessible as possible by offering payment plan options.

You can use ShopPay through my Shopify hosted site. Tis option has strict terms and interest rates.

The second option is to reach out to me via email (art@throughprettyeyes.com) and request a custom payment plan. We can discuss what payment amount is manageable for you and determine payment frequency and how long it will take you to pay.

You'll make your first payment which is considered a holding fee deposit through an invoice via email. .Once your first payment has cleared, I will list your artwork as SOLD on my website so that it is unavailable to other customers.

If, for any reason, you cannot complete the payment plan or simply change your mind, you will receive a partial refund. The initial down payment is nonrefundable and kept by the seller as a holding fee to accommodate the time this piece spent listed as SOLD.

Once your payment plan is completed, I will send out your new painting!

Shipping & Delivery

I use USPS to ship all of my orders. This helps to keep costs low and support my local post office.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

I am extremely paranoid about the safety of the artwork when it is in transit and take many precautions to keep it safe.

All unframed work, prints included, are placed between two pieces of corrugated cardboard that are bigger that the artwork. This discourages bending and dents around the edges of the work.

The artwork is then either placed in a sealed poly bag or wrapped in cellophane to prevent any moisture from reaching the piece.

I then wrap an extra protective layer of bubble wrap around everything and the fully protected order is placed in a biodegradable bag for shipping.

Framed artwork is wrapped in bubbled wrap and packaged securely in a suitable shipping box. I pack the box with tightly to minimize shifting during transportation.

I always get shipping insurance when sending an order so if your artwork is damaged in transit I'll file a claim with the post office and you will get a full refund once you have returned the order.